Return & Buyback Policy
Returns -Returns not allowed for Gold and Silver coins/bars once sold to customer.
Cancellations -Prepaid orders can not be cancel by customers through their online login account, In case of any concern about ordered product, customer can raise ticket under support or help module by login account in online platform or contact at our customer care or drop us the mail at - firstname.lastname@example.org For COD deliveries, customer can cancel the order at any moment by login into his/her online account before shipment dispatched for delivery. Once shipment dispatched, order can not be cancelled.
Replacement - Replacement will be allowed only if received product is defective or damaged or of wrong denominations. Pickup and Shipping will be free of cost for replacement of product. Secure your original packaging material with you & call to the customer care immediately and mail at - email@example.com
Buyback - Lifetime buyback options available with customer with deduction of 10% of value for Gold coins and bars and 20% of value for Silver coins and bars at prevailing market rate decided by us, subject to a minimum deduction of Rs.1000/- for Gold coins and bars and Rs.2000/- for Silver coins and bars. Buyback of product shall not be applicable once certicard used to pack the gold/silver coins and bars is opened.
Received product will be send for lab testing, funds will be transferred to the customer’s account directly within 10-15 days once positive lab testing report received for that product.
Contact our customer service desk or mail at - firstname.lastname@example.org for buyback intimation
Transit Insurance - In Transit insurance is covered for each shipment during delivery to protect our customers.